Refund Policy

1. General Policy

• All fees paid to PRWALE are non-refundable, unless explicitly stated in writing
• Fees are charged for consultation, expertise, time, and processing support, not for visa outcome

2. Non-Refundable Situations

No refund shall be provided in the following cases:

• Visa rejection by embassy/immigration authority
• Delay in visa processing
• Change in immigration rules or policies
• Client withdrawal after process initiation
• Failure to provide required documents
• Submission of false or misleading information
• Missed deadlines or non-cooperation
• Change of mind or personal circumstances

3. Limited Refund (If Applicable)

Refunds may be considered only if:

• Service has not yet been initiated
• Duplicate payment has been made
• PRWALE is unable to provide agreed service (internal reasons only)

Any approved refund:

• Will be processed within 15–30 working days
• May be subject to administrative deductions

4. Third-Party Fees

The following are strictly non-refundable under any circumstances:

• Embassy / visa application fees
• University application fees
• Medical examination fees
• IELTS / PTE / language test fees
• Courier or documentation charges

5. Refund Request Process

To request a refund, client must:

• Submit a written request via email
• Provide payment proof and reason for request

PRWALE reserves the right to approve or reject refund requests.

6. No Chargeback Policy

Clients agree not to initiate:

• Chargebacks
• Payment disputes

without first contacting PRWALE. Unauthorized chargebacks may result in legal action.

7. Acknowledgment

By making payment to PRWALE, the client confirms:

• Full understanding of refund terms
• Acceptance of non-refundable nature of services